A friend of mine was in some kind of bind, and while we were listening to his concerns with empathy, something just told me to go directly into solution mode. That was exactly what he needed. And to be honest with you...I've already spent a lot of time on the "understanding" part. ;-)
I'm hoping that it'll help him with his situation. Sorry I can't divulge for personal reasons, but I'm glad that we were there to help him formulate a plan. And it also made me more thankful for my situation. Kinda puts things into perspective.
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